Help Center

Search for your route on the home page or the search page. Enter your departure city, destination, date, and number of passengers. Choose a trip from the results, select your seat(s), enter passenger details, and complete payment. Your digital ticket will be available instantly.

Yes! You can book for up to 6 passengers in a single booking. After selecting your seats, you can enter individual passenger details for each seat — or use your saved passenger list for faster checkout.

Seats are held for 15 minutes once you start checkout. If payment isn't completed within that window, the seats are released and you'll need to start again. We recommend having your payment method ready before selecting seats.

Yes, you can book tickets for any future date that has available trips. We recommend booking as early as possible on popular routes, especially during holidays and weekends.

Online: Mobile money and wallets (Wave, Orange Money, MTN MoMo) and bank cards (Mastercard / Visa / Amex) via Paystack. At points of sale: cash is always accepted, and card payments may also be available depending on location. On board: cash only.

Absolutely. Moja Ride never stores your card or Mobile Money credentials. All payments are processed by Paystack, a PCI-DSS Level 1 certified payment processor, or Wave. We use HTTPS everywhere and your data is always encrypted.

All prices are displayed in West African CFA Franc (FCFA / XOF), the official currency of Côte d'Ivoire.

Tickets are sold at official station prices with zero carrier fare markup, plus a flat 500 FCFA platform service fee per order (not per ticket) at checkout. This fee covers digital ticketing, seat reservation, and 24/7 customer support. The 500 FCFA service fee is non-refundable on traveler-initiated cancellations, and 100% refunded if the operator cancels the trip.

After completing your booking, your digital ticket is available in your dashboard under "My Tickets". Each ticket has a QR code that operators scan at boarding. You can also access tickets directly at mojaride.net/tickets/[your-token].

Show your QR code (on your phone or printed) to the operator at the terminal. They will scan it to check you in. Make sure to arrive at least 15 minutes before departure.

On the web app, you need an internet connection to access your ticket page. We recommend screenshotting your QR code before traveling to areas with poor connectivity. Offline access is available on our mobile app.

You can cancel your ticket online on the website or mobile app up to 6 hours before scheduled departure. Cancellations cannot be processed with the driver. Eligible refunds are credited immediately to your Moja Wallet or returned via your original Mobile Money / card payment channel.

The refund percentage depends on how early you cancel before scheduled departure: more than 24 hours (> 24h) → 100% of the ticket fare; between 6 hours and 24 hours (6h–24h) → 50% of the ticket fare (50% cancellation fee); less than 6 hours (< 6h) or no-show → 0% (non-refundable). The 500 FCFA platform service fee is non-refundable on traveler cancellations, and 100% refunded if the operator cancels the trip.

Moja Wallet credits are available immediately for new bookings. Mobile Money refunds (Wave, Orange Money, MTN MoMo) are processed within 48 hours, and bank card refunds take 3–7 business days.

Yes! If a trip is rescheduled or if you need to travel on an upcoming departure on the same route, the operator can directly rebook your seat onto an upcoming scheduled trip at no penalty.

You can apply one promo code per booking during checkout. Valid codes will automatically discount your ticket fare. Percentage coupons reduce the base ticket price — service fees are not discounted.

Promo credits are balances earned from referral rewards, marketing grants, or customer goodwill that apply automatically at checkout. Share your invite link (/r/CODE) with friends to earn credits when they complete their first trip.

Promo credits have individual expiration dates depending on the campaign or grant (typically 30–180 days). You can review all active lots and upcoming expiration dates in your Wallet dashboard.

Yes! When campaign terms permit stacking, you can combine one promo code with your available promo credits on the same booking.

No. Promo credits are tied to your personal account, non-transferable, and cannot be redeemed for physical cash.

Visit our operator onboarding page and complete the registration form. You'll need to provide your company details, business registration documents, and bank information. Our team reviews all applications and typically responds within 2–5 business days.

Moja Ride charges a 5% platform commission on each completed booking. Operators receive 95% of the ticket price, minus any applicable payment gateway fees. Detailed earnings are available in the operator dashboard.

Yes, price comparison services may enter into a separate commercial agreement with Moja Ride authorizing them to receive, process, and publish Moja Ride prices and schedules. Please contact us at legal@mojaride.net for more information.