Help Center

Search for your route on the home page or the search page. Enter your departure city, destination, date, and number of passengers. Choose a trip from the results, select your seat(s), enter passenger details, and complete payment. Your digital ticket will be available instantly.

Yes! You can book for up to 6 passengers in a single booking. After selecting your seats, you can enter individual passenger details for each seat — or use your saved passenger list for faster checkout.

Seats are held for 10 minutes once you start checkout. If payment isn't completed within that window, the seats are released and you'll need to start again. We recommend having your payment method ready before selecting seats.

Yes, you can book tickets for any future date that has available trips. We recommend booking as early as possible on popular routes, especially during holidays and weekends.

Online: Mobile money and wallets (Wave, Orange Money, MTN MoMo) and bank cards (Mastercard / Visa / Amex) via Paystack. At points of sale: cash is always accepted, and card payments may also be available depending on location. On board: cash only.

Absolutely. Moja Ride never stores your card or Mobile Money credentials. All payments are processed by Paystack, a PCI-DSS Level 1 certified payment processor, or Wave. We use HTTPS everywhere and your data is always encrypted.

All prices are displayed in West African CFA Franc (FCFA / XOF), the official currency of Côte d'Ivoire.

A service fee of 500 FCFA is added per order (not per ticket) at checkout. This fee helps us operate the platform, the booking management tools, and provide customer support. The final price is always shown before you confirm payment. Service fees are non-refundable in the event of a cancellation.

After completing your booking, your digital ticket is available in your dashboard under "My Tickets". Each ticket has a QR code that operators scan at boarding. You can also access tickets directly at mojaride.com/tickets/[your-token].

Show your QR code (on your phone or printed) to the operator at the terminal. They will scan it to check you in. Make sure to arrive at least 15 minutes before departure.

On the web app, you need an internet connection to access your ticket page. We recommend screenshotting your QR code before traveling to areas with poor connectivity. Offline access is coming to our mobile app.

You can cancel your ticket up to 15 minutes before departure on the website, app, by phone, or at a partner agency. Cancellations cannot be processed with the driver. Upon cancellation, you receive a non-refundable voucher valid for 12 months, calculated as the ticket price minus the applicable cancellation fee.

The refund percentage depends on how early you cancel: 30+ days before departure → 100%; 7–29 days → 75%; 2–6 days → 50%; less than 2 days → 25%. Extras like seat reservations and additional luggage are refunded at 100%. The 500 FCFA service fee is non-refundable.

Cancellation vouchers are issued immediately to your account and can be used for future bookings. If you are entitled to a monetary refund (e.g., due to a Moja Ride fault), processing takes 3–7 business days.

Yes. You can modify the traveler name, date, or time of your trip up to 15 minutes before departure via the website, app, phone, or partner agency. If the new journey costs more, you pay the difference. If it costs less, you receive a non-refundable 12-month voucher for the difference. A modification fee applies per trip per passenger (except phone number changes, which are free).

You can apply a maximum of one voucher per booking, online or at a partner agency. Monetary vouchers can be applied to the entire cart. Discount or free-trip vouchers apply to the ticket price only — service fees and add-ons (luggage, bicycle) are not discounted.

Discount codes are valid for 3 months from issue. Cancellation vouchers are valid for 12 months. Vouchers issued free of charge for marketing purposes expire after the first completed booking.

No. Only one voucher or discount code may be used per booking. During promotions, each person is limited to 3 promotional vouchers total.

No. Commercial resale of vouchers is strictly prohibited and may result in ticket blocking and/or legal action. Personal vouchers are non-transferable. Cash refunds of vouchers are not possible.

Visit our operator onboarding page and complete the registration form. You'll need to provide your company details, business registration documents, and bank information. Our team reviews all applications and typically responds within 2–5 business days.

Moja Ride charges a 5% platform commission on each completed booking. Operators receive 95% of the ticket price, minus any applicable payment gateway fees. Detailed earnings are available in the operator dashboard.

Yes, price comparison services may enter into a separate commercial agreement with Moja Ride authorizing them to receive, process, and publish Moja Ride prices and schedules. Please contact us at legal@mojaride.com for more information.