Help Center

Search for your route on the home page or the search page. Enter your departure city, destination, date, and number of passengers. Choose a trip from the results, select your seat(s), enter passenger details, and complete payment. Your digital ticket will be available instantly.

Yes! You can book for up to 6 passengers in a single booking. After selecting your seats, you can enter individual passenger details for each seat — or use your saved passenger list for faster checkout.

Seats are held for 10 minutes once you start checkout. If payment isn't completed within that window, the seats are released and you'll need to start again. We recommend having your payment method ready before selecting seats.

Yes, you can book tickets for any future date that has available trips. We recommend booking as early as possible on popular routes, especially during holidays and weekends.

Online: Mobile money and wallets (Wave, Orange Money, MTN MoMo) and bank cards (Mastercard / Visa / Amex) via Paystack. At points of sale: cash is always accepted, and card payments may also be available depending on location. On board: cash only.

Absolutely. Moja Ride never stores your card or Mobile Money credentials. All payments are processed by Paystack, a PCI-DSS Level 1 certified payment processor, or Wave. We use HTTPS everywhere and your data is always encrypted.

All prices are displayed in West African CFA Franc (FCFA / XOF), the official currency of Côte d'Ivoire.

A service fee of 500 FCFA is added per order (not per ticket) at checkout. This fee helps us operate the platform, the booking management tools, and provide customer support. The final price is always shown before you confirm payment. Service fees are non-refundable in the event of a cancellation.

After completing your booking, your digital ticket is available in your dashboard under "My Tickets". Each ticket has a QR code that operators scan at boarding. You can also access tickets directly at mojaride.com/tickets/[your-token].

Show your QR code (on your phone or printed) to the operator at the terminal. They will scan it to check you in. Make sure to arrive at least 15 minutes before departure.

On the web app, you need an internet connection to access your ticket page. We recommend screenshotting your QR code before traveling to areas with poor connectivity. Offline access is available on our mobile app.

You can cancel your ticket up to 15 minutes before departure on the website, app, by phone, or at a partner agency. Cancellations cannot be processed with the driver. Upon cancellation, eligible refunds are credited immediately to your Moja Wallet or refunded via your original payment channel, calculated as the ticket price minus the applicable cancellation fee.

The refund percentage depends on how early you cancel: 30+ days before departure → 100%; 7–29 days → 75%; 2–6 days → 50%; less than 2 days → 25%. Extras like seat reservations and additional luggage are refunded at 100%. The 500 FCFA service fee is non-refundable.

Moja Wallet refunds are available immediately and can be used for new bookings right away. Cash refunds through payment providers take 3–7 business days.

Yes! If a trip is rescheduled or if you need to travel on an upcoming departure on the same route, the operator can directly rebook your seat onto an upcoming scheduled trip at no penalty.

You can apply one promo code per booking during checkout. Valid codes will automatically discount your ticket fare. Percentage coupons reduce the base ticket price — service fees are not discounted.

Promo credits are balances earned from referral rewards, marketing grants, or customer goodwill that apply automatically at checkout. Share your invite link (/r/CODE) with friends to earn credits when they complete their first trip.

Promo credits have individual expiration dates depending on the campaign or grant (typically 30–180 days). You can review all active lots and upcoming expiration dates in your Wallet dashboard.

Yes! When campaign terms permit stacking, you can combine one promo code with your available promo credits on the same booking.

No. Promo credits are tied to your personal account, non-transferable, and cannot be redeemed for physical cash.

Visit our operator onboarding page and complete the registration form. You'll need to provide your company details, business registration documents, and bank information. Our team reviews all applications and typically responds within 2–5 business days.

Moja Ride charges a 5% platform commission on each completed booking. Operators receive 95% of the ticket price, minus any applicable payment gateway fees. Detailed earnings are available in the operator dashboard.

Yes, price comparison services may enter into a separate commercial agreement with Moja Ride authorizing them to receive, process, and publish Moja Ride prices and schedules. Please contact us at legal@mojaride.com for more information.