Terms & Conditions

3.1 Price comparison services may enter into a contract with Moja Ride authorizing the receipt, processing, and publication of Moja Ride prices and bus schedules.

3.2 It is prohibited to use MojaBus web portals for non-private or commercial purposes. The use of automated data extraction systems from this site for commercial purposes (“screen scraping”) is prohibited. Moja Ride reserves the right to take action in the event of a breach of these provisions.

4.1 Payment methods

Transport tickets may be paid in different ways depending on the booking type:

• Online: Mobile money and wallets (Wave, Orange Money, MTN MoMo) and bank cards (Mastercard / Visa / Amex). We reserve the right to offer specific payment methods per booking.
• On board: Cash only.
• Points of sale: Our partner agencies and stations offer various payment options; cash is always accepted.

4.2 Credit card purchases

Customer accounts are debited once the booking is complete. In the event of a rejected card payment, customers may be temporarily or permanently prohibited from paying with that card and must use another card or an alternative payment method (see 4.1).

4.3 Offsetting

Claims may only be offset where the principle of legal set-off applies, i.e., between two fungible, certain, liquid, and due obligations. Obligations involving sums of money — even in different convertible currencies — or obligations involving a quantity of goods of the same kind are fungible.

4.4 Promo credits and discount codes

• Only one discount code (or one auto-applied campaign benefit) may be applied per booking, combined with available promo credits when campaign stacking rules allow.
• Percentage discount codes reduce ticket fare only; the service and convenience fee is not discounted by percent-off codes.
• Discount codes and promo credits can only be used on eligible routes while the promotion is active and within any stated validity window.
• Promo credits and personal codes are strictly non-transferable and non-refundable in physical cash.
• Commercial resale of promo codes or promotional credits is prohibited and will result in booking cancellation and account suspension.

4.5 Referral program

• Referral rewards (promo credits) are credited when a referred passenger completes their first paid, confirmed trip.
• Invite links use /r/CODE. A pending invite is bound upon sign-in. Sharing and applying codes require an active referral program.
• Promo credits from referrals are non-transferable and apply at checkout toward eligible bookings.
• Self-referral, device/phone manipulation, and fraudulent attribution will void rewards. Moja Ride may suspend accounts and reclaim improperly issued credits.

4.6 Order cancellation by Moja Ride

• Moja Ride reserves the right to refuse an order for a legitimate reason, in particular when there is an outstanding payment dispute with the customer.
• In the event of fraud or illegal activity, Moja Ride may cancel any ticket purchased in whole or in part by means of a refund of that ticket.

5.1 It is not possible to cancel or modify a booking with the driver. Cancellations may be made on the MojaBus website, app, by phone, or at one of the MojaBus partner agencies, up to 15 minutes before the scheduled departure time.

5.2 In the event of trip rescheduling or operator-assisted changes, the operator may directly rebook the passenger onto an upcoming departure on the same schedule with confirmed seat assignment at no penalty.

5.3 When a passenger cancels their booking, eligible refunds are credited immediately to the passenger's Moja Wallet or processed to their original payment method in accordance with the cancellation policy.

5.4 All cancellation fees are waived when a cancellation or reschedule is caused by circumstances attributable to Moja Ride or the transport operator.

Applicable to trips with a scheduled departure date after 12 September 2024.