Terms & Conditions

3.1 Price comparison services may enter into a contract with Moja Ride authorizing the receipt, processing, and publication of Moja Ride prices and bus schedules.

3.2 It is prohibited to use MojaBus web portals for non-private or commercial purposes. The use of automated data extraction systems from this site for commercial purposes (“screen scraping”) is prohibited. Moja Ride reserves the right to take action in the event of a breach of these provisions.

4.1 Payment methods

Transport tickets may be paid in different ways depending on the booking type:

• Online: Mobile money and wallets (Wave, Orange Money, etc.) and bank cards (Mastercard / Visa / Amex). We reserve the right to offer specific payment methods per booking.
• On board: Cash only.
• Points of sale: Our partner agencies and stations offer various payment options; cash is always accepted.

4.2 Credit card purchases

Customer accounts are debited once the booking is complete. In the event of a rejected card payment, customers may be temporarily or permanently prohibited from paying with that card and must use another card or an alternative payment method (see 4.1).

4.3 Offsetting

Claims may only be offset where the principle of legal set-off applies, i.e., between two fungible, certain, liquid, and due obligations. Obligations involving sums of money — even in different convertible currencies — or obligations involving a quantity of goods of the same kind are fungible.

4.4 Use of vouchers

• A maximum of one voucher may be used per booking. Vouchers can only be used online or at our partner agencies.
• Monetary value vouchers may be applied to the entire cart. Discount or free-trip vouchers apply to the ticket price only — add-ons (service fees, luggage, bicycle) are excluded.
• During promotional campaigns, voucher use is limited to 3 vouchers per person. Moja Ride may cancel all bookings beyond the first 3 if this limit is exceeded.
• Vouchers issued free of charge for marketing purposes expire after the first completed booking.
• Commercial resale of vouchers is prohibited and will result in ticket blocking and/or claims for damages. Customers will be informed and given 15 days to submit observations.
• Cash refunds of vouchers are excluded.
• In case of fraud or illegal activity related to vouchers, Moja Ride may close accounts, require alternative payment, and/or block vouchers. No right to activation or refund of affected vouchers may be invoked.
• Moja Ride may cancel tickets paid for in whole or in part with fraudulently used vouchers.

4.5 Use of discount codes

• Only one discount code may be used per booking. Codes are activated within 48 hours of the booking confirmation email and can only be used online or at partner agencies.
• Discount codes are valid for 3 months from date of issue.
• Direct connections only (no connections), except for round trips. The departure and arrival points may not be the same.
• Personal vouchers are non-transferable.
• Booking changes can only be made by customer service. Cancellation is not possible.
• Commercial resale of discount codes is prohibited and subject to sanctions.
• Cash refunds of discount codes are excluded.
• Each discount code must be used for a different trip.

4.6 Promotional campaigns

• Reduced-price ticket offers are limited to 3 tickets per person per campaign. Bookings beyond 3 may be cancelled by Moja Ride.
• Commercial resale of tickets is prohibited and will result in ticket blocking.

4.7 Order cancellation by Moja Ride

• Moja Ride reserves the right to refuse an order for a legitimate reason, in particular when there is an outstanding payment dispute with the customer.
• In the event of fraud or illegal activity, Moja Ride may cancel any ticket purchased in whole or in part by means of a refund of that ticket.
• If a ticket purchased during a commercial offer is modified after the offer has expired, the customer must pay the difference between the new applicable price and the price paid during the offer.

5.1 It is not possible to cancel or modify a booking with the driver. Cancellations and modifications may be made on the MojaBus website, by phone, or at one of the MojaBus partner agencies or points of sale, up to 15 minutes before the scheduled departure time. A round trip is considered a single booking. A round trip corresponds to two journeys, but a journey with connections corresponds to only one journey.

5.2 In the event of a ticket modification (traveler name, date, or time), if the cost of the new journey is higher, the customer must pay the difference immediately. If the cost is lower, the customer will receive a non-refundable voucher valid for 12 months, usable for all or part of a future journey.

5.3 For each ticket modification (except a phone number change, which is free), modification fees apply per cancelled journey and per passenger.

5.4 If a cancellation voucher is used for a new booking, the same general cancellation conditions apply to that new journey.

5.5 The customer may cancel their ticket on the website or app and will receive a cancellation voucher for the amount of the original ticket, minus the cancellation fees per passenger per journey (see 5.3). This non-refundable voucher is valid for 12 months.

5.6 All cancellation or modification fees are waived when the refund is requested due to circumstances attributable to Moja Ride or its subsidiaries.

5.7 If a ticket for which a MojaBus subsidiary is the carrier is not used for travel, the ticket price will be refunded upon presentation of the ticket, minus processing fees per journey per passenger (1,000 FCFA or equivalent), unless the passenger can prove lower damages. Requests must be submitted informally within 3 months to Moja Ride’s registered address in Abidjan. Processing fees are reduced to 1,000 FCFA (or equivalent) per passenger per journey, plus wire transfer fees, if the carrier is Moja Ride and the request is made quickly, no later than one week after the ticket expires.

5.8 Different cancellation policies in the Carrier’s General Conditions do not apply.

Applicable to trips with a scheduled departure date after 12 September 2024.